Frequently Asked Questions

Why should I book with the on-site rental company, Coastal Realty?

There are many advantages to booking your vacation rental with the on-site rental company:

  • Coastal Realty makes check-in and check-out a breeze with on-site check in instructions and key access.
  • Coastal’s office staff at Anastasia Condos welcomes you to stop in or call Mon-Fri 8:30am-4:30pm year around Tue-Sat 8:30am-4:30pm during summer with any questions, comments, or concerns. Evenings and Sundays help is available through our main office line @ 800-587-2287, and we have 24 hour emergency assistance on call as well.
  • Coastal offers on-site maintenance and housekeeping staff that are dedicated to making your stay comfortable and are available to address any issues that may arise.

 

Are there specific rules for Anastasia Condos?

Anastasia Condominiums has property specific rules that can be viewed here.

 

What is the amount required to confirm a reservation and when is the balance due?

A $250 down payment per week is required at the time of booking for your reservation to be confirmed. The remaining balance is due 30 days (1 month) from your check-in date. You will receive a reminder e-mail about the balance 30 days from your check-in date.

 

What other charges are associated with a vacation rental?

Local taxes, check-out cleaning, the reservation fee, and a non-refundable Damage Waiver.

 

Is the Damage Insurance optional?

You have two options for damage insurance when booking your reservation.  You can opt for a non-refundable $47 damage insurance which covers up to $1500 in accidental damages OR place a refundable $2000 deposit that will be refunded back onto your credit card after the unit is inspected upon check out.

 

What time is check-in/check-out and what will I need to do?

Check-In: 4 pm

You will receive an email 1-2 weeks prior to your check in with all of your access information and codes.  We do not guarantee a check in time before 4pm.  If you arrive after regular office hours, please come to the office the following business day to check in and return signed confirmations and receipts.  Take a moment to review the association rules and regulations and garbage pickup instructions.  Place parking passes visibly in your vehicle any time you are parked within the complex.

Check-Out: 10 am

All trash should be bagged and taken to the dumpster located on the north side of the parking lot.  Place all dirty dishes in dishwasher.  Do not leave excessive dirty laundry – the average is two loads for a 2 bedroom, three loads for a 3 bedroom.  Strip beds and put all dirty linens in washer/dryer area.  Upon departure please leave both keys in the drop box at the Anastasia office.

 

What is Coastal Realty’s Cancellation Policy?

Click here to view our cancellation policy. 

Please Note: We offer travel insurance on your reservation through a third-party agent.

 

What is included in my rental?

All bath and bed linens are included. Each unit at Anastasia Condos has wireless internet, phone, and a full size washer dryer in every unit.  Beach towels and chairs are not required to be in the units.  You can view a list of inventory that should be included in your unit here.

 

Do you offer garbage pick up as an amenity?

Yes, Anastasia Condos offers garbage Monday, Wednesday, and Friday excluding holidays.  Place garbage in well tied trash bags outside of your unit door or alcove between 7:00am – 10:00am.  Please do not leave excessive amounts of garbage.  If you need to dispose of your garbage there is a dumpster located on the north side of our parking lot.  You will be charged for leaving excessive garbage.

 

Who do we contact with any questions or issues that may arise?

A big advantage of renting Anastasia condos through Coastal Realty is our on-site rental office. Please call or stop in the office if there is ever anything that we can help you with.

 

Anastasia Rental Office Hours:   The rental manager is on property from 8:30am - 4:30pm Monday - Friday or Tuesday - Saturday during select weeks in the summer.

Anastasia Rental Office Phone: (904) 471-6606 Ext. 306

 

Coastal Realty Main Office: Mon-Fri 9:00am-5:00pm, Sat-Sun 9:00am-6:00pm

Coastal Realty Main Office Phone: (904) 471-6606

24-Hour/Day Emergency Hotline for Coastal Realty Rentals for afterhours and holidays: (904) 461-0137

Coastal Realty Rental Office Email: rentals@coastalrealtyfl.com 

 

Anastasia Association Management Hours: Tues-Sat 8:30am-4:30pm

Anastasia Association Management Office Phone: (904)471-2800